Warranty - return and refund policy

0915 899 237 nhihuynh@quangnghivn.com VN EN

Warranty - Return and Refund Policy

Cases of goods exchange/return: If the products have been bought but not met quality, not in accordance with the specifications as required, the buyer can exchange or return such products within 01 day from the time of receiving them, Quang Nghi Company will exchange the products for you. You need to keep band intact, and the products must be unopened or unused. It is unnecessary to remain label. The box should not be distorted or deformed.

Product with defect – expired

You are recommended to check products before payment. In the event that the product is damaged during shipping time, you should refuse to receive the products and give them back to us.

The products delivered are not in accordance with purchase order

Do you suppose that the products delivered to you are not in accordance with purchase order? Please contact us as soon as possible, our system will check if the goods are delivered by mistake. In such case, we will replace them with the proper products in accordance with your request (upon arrival of the products).

Conditions for product exchange or return

Condition on the period of exchange or return: within 01 day from the time of receiving the goods, and it is required to call us immediately at phone number above for confirmation about the exchange or return of goods.

Conditions for product exchange or return:

- The returned product is required to be in intact band and packages.

- The exchanged/returned product is required to be unused and in full boxes.

- The valued client bears the maximum cost of shipping, packaging, collection and contact equivalent to 20% of the purchase order value.

Process of product exchange or return

- Step 1: After receipt of products. Please check carefully before receiving the goods. If there is any problem, please contact Customer Service Center at the time when the delivery staff has not left yet.

In case the delivery staff has left – If you want to exchange/return the products, you can contact us for handling and a schedule of goods exchange/return.

- Step 2: After the Customer Service Center informs about a schedule of receiving the returned goods.


Head office: 116/52A Huynh Tan Phat Street, Tan Thuan Tay Ward, District 7, HCMC
Showroom: Lot C31-N3 Road, Jamona Golden Silk, 16/9 Bui Van Ba Street, Tan Thuan Đong Ward, District 7, HCMC
Factory: Lot K3-3, Tan Kim Expanded Industrial Zone, Can Giuoc Ward, Long An Province
Tel: +84 (28) 38723173 - 0915.899.237 - Email: nhihuynh@quangnghivn.com

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