Shipping and delivery policy

Shipping and Delivery Policy

It is usual that we will handle a purchase order within 24 hours after receiving it, and we will have feedback to client regarding payment and delivery. The period of delivery is usually within 3-5 days from the date of closing deal or in accordance with the agreement with client upon an order. However, the goods delivery may be extended, which only occurs in the event of force majeure as follows:

- Our delivery staff cannot contact client via mobile phone/telephone, so the delivery cannot be fulfilled.

- The address for delivery you provide is not exact or hard to find.

- The number of purchase orders increases dramatically, which leads to the delay of order handling.

- The goods supply of partner is later than expected, or due to the delay of delivery by shipping partner, which leads to the delay of delivery.

Regarding shipping rate, because we use the external shipping service, it will be calculated at the rate of shipping agency depending on the place and quantity of a purchase order. When we contact to confirm the purchase order with client, we will inform you about a specific shipping rate.

As for the clients in provinces who have demand on buying a large quantity or as for wholesale clients, if you have need to buy our products, we will request a shipping company for delivery service, and the shipping rate will be calculated at the rate of delivery service providers or as agreed by 2 parties in a contract.